Apr 8, 2025

By Shahzaib Jamali 6 minute read You are living in a time where most things are now connected to the internet. You order food, book tickets, attend classes, and even consult a doctor online. In the same way, the insurance world is also going through a big change. The old method of meeting an insurance agent, filling long forms, and waiting for claims is slowly vanishing. Today, many insurance companies are using online platforms, mobile apps, and digital tools to give you quicker and better service. These changes are not just saving your time but also giving you more control over your insurance. In this article, you will see how the internet is creating a digital shift in the insurance world. This major change started in India after people got access to low-cost and free internet services . Digital Transformation in Insurance Insurance is no longer limited to paperwork or branch visits. You can now sit at home and buy health, life, or car insurance using your phone. Many companies like LIC, Vitality, Scottish Widows, ICICI Lombard, etc are now giving options to check policies, compare prices, and make payments online. You do not need to stand in queues or depend fully on agents. You can even upload your documents directly on the app or website. Some apps even allow you to do video KYC, which means your identity is confirmed through a video call. This full process has become fast, safe, and easy to handle from your side. Personalized Customer Experience With internet and data collection tools, insurance companies can now give you better options that match your needs. Suppose you are a safe driver and use your car only a few times a week. The company can check your driving pattern using GPS or app data and then offer a policy with lower premiums. In the same way, if you track your health using fitness apps, some health insurance plans can reward you with discounts or extra benefits. These features give you a feeling that the insurance is made just for you, not for everyone in the same way. Artificial Intelligence and Automation You must have noticed how chatbots now talk to you when you visit any bank or insurance site. These chatbots are trained using artificial intelligence. They can solve many of your queries like policy status, premium due date, or coverage details. You do not need to call customer care and wait for your turn. Automation has also changed the way claims are handled. For example, if your car meets with an accident, you can upload the pictures in the app. Some companies use AI to check the damage and approve the claim instantly. You do not need to wait for a human surveyor to visit the spot. Rise of InsurTech Companies A new group of companies known as InsurTech is coming forward. These companies mix technology with insurance. They do not work like traditional companies but give you smarter and faster tools. Companies like Acko, Digit, and Policybazaar are changing how you look at insurance. You can get bike or car insurance from Acko in just 2 minutes using their app. Digit gives you paperless claim processing. Policybazaar allows you to compare many policies in one place. These companies are forcing old companies to also improve their online services. Cyber Insurance: A New Need Earlier, most insurance was about life, health, or vehicles. But now many companies and even normal people are using digital platforms daily. Because of this, the risk of hacking and online fraud is also growing. That is why a new type of insurance called cyber insurance is becoming popular. If your personal data is stolen or your company website is attacked, cyber insurance can help you recover losses. Big IT firms and digital businesses are now using this policy to stay protected. Even small shops using online payment apps are now thinking about it. Challenges and Things You Must Know This new digital trend is also bringing some problems. First is data privacy. Your Aadhaar card, PAN number, phone number, and bank details are now stored online. If the insurance company does not have strong security, this data can be stolen. Second is the issue of trust. Many people still feel unsafe in buying policies online. They fear fake websites or getting scammed. Also, people in villages or those who are not used to using apps face problems in this shift. So you must always check if the website is official. You should read the terms properly before making payment. You can also ask your family or a trusted person to help if you are not sure. Scams to Stay Away From Online scams are increasing day by day. Here are some common tricks you must avoid: Do not click on links that come in unknown emails or messages. Never call back on numbers shown in spam emails saying “Your policy has expired” or “You have got a refund”. Avoid downloading apps from any random website. Always use Google Play Store or Apple App Store. Do not share your insurance policy number or OTP with unknown people. Change your login password every few months. If you face any issue with your policy, go directly to the official website of that company. Stay away from people or groups offering insurance at huge discounts on WhatsApp or Telegram. Conclusion You are now part of a world where internet has changed how insurance works. From buying a policy to getting claims, everything has become fast and more in your control. You do not need to depend only on agents. You can explore, decide, and even manage your policies by yourself. With more control in your hands, you can now explore plans, check policy features, and use the different tools like London Insurance calculator or LIC calculator to make smart choices. Still, like every good thing, this also has a side where you need to stay careful. Use only trusted platforms. Keep your data safe. Ask when in doubt. The insurance world is changing every year with better tools, smarter apps, and more options for people like you. You just need to stay aware and take full benefit of this digital change.