Oct 24, 2024

Posted on Irvine, California – October 24, 2024 – Customer onboarding is a challenge for businesses with over 74% of customers switching to competitors if it’s tedious. Long forms, manual data entry, no explanation, static information, no guidance and forms that show error after you click submit. Why would your “prospective” customer fill out the form? And the more important question: How much is your business losing because of these experiences? Alltius is changing this with Conversational Forms. With conversational forms, you can convert a frustrating & long onboarding process into a helpful, friendly and engaging “human-like” conversation. “Our goal is to help businesses provide contextual personalization at scale. It means helping customers get the information they need, accurately, without lag & round the clock,” said Vibs Abhishek, CEO of Alltius, ”We started with customer onboarding – because it’s been stuck in the past for too long. And this process can be applied to any process that is tedious, manual and frustrating for the end users.” Conversational Forms converts the manual onboarding process into a conversation. The form “talks” to the customers. It guides the customer through different steps. It provides an explanation of why their data is being collected and how it will be used without breaking the onboarding flow. It also provides alerts on form errors so customers correct them before hitting the submit button. It provides encouragement nudges for the customer to complete the flow to improve completion rate. “With Conversational Forms, we wanted to give users the sense that they’re being supported, not just processed. This kind of interaction keeps them engaged and makes them more likely to complete the onboarding, which is a win for everyone,” said Rajeev Ved, COO of Alltius. So, what does this mean for businesses? It means fewer drop-offs and calls/messages to new users to urge them to complete the onboarding process. Conversational forms can directly impact the revenue by helping customers realize the value of the business’s product or services quickly. At Alltius, we’re all about simplifying & personalizing every touchpoint in the customer journey. Conversational forms are just the latest step in that mission. For more information, please visit Alltius . About Alltius: Alltius is a conversational GenAI platform which effortlessly powers enterprise applications, websites and contact centers with skillful, secure and accurate AI assistants that can 2X sales & reduce support costs by 50% in weeks. Alltius’ innovative no-code platform allows businesses to seamlessly create, train and deploy AI assistants, even within a day. Alltius provides conversational AI agents for sales teams , reliable support agent assistants and self serve AI assistants for customers. Alltius’ platform has military grade security with SOC2 Type 2 and ISO certifications, ability to handle enterprise scale volumes of more than 100K queries per day, no hallucinations with native AI technology & 1/10th operating costs with self hosted solutions. Alltius is a product created by experts who have taught AI and NLP at Carnegie Mellon and built large scale systems at places such as Amazon, Google and Meta and used by billions. Media Contact