Front
Founded Year
2014Stage
Series D | AliveTotal Raised
$203.62MValuation
$0000Last Raised
$65M | 3 yrs agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
+133 points in the past 30 days
About Front
Front is a modern customer service platform that specializes in enhancing customer experiences and operational efficiency within the customer support sector. The company offers a suite of tools, including an omnichannel inbox, AI chatbots, live chat, and workflow automation to streamline communication and support processes. Front's platform is designed to facilitate real-time team collaboration and provide actionable service analytics to businesses of various sizes. It was founded in 2014 and is based in San Francisco, California.
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ESPs containing Front
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The shared inbox market is a solution for businesses that need to manage customer communication across multiple channels and team members. It allows teams to collaborate and share knowledge while keeping the focus on building strong relationships with customers. With features like assigning owners and statuses, automations, analytics, and more, businesses can provide personalized customer service …
Front named as Leader among 12 other companies, including Zendesk, Freshworks, and Dialpad.
Front's Products & Differentiators
Front customer communication hub
Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships.
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Expert Collections containing Front
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Front is included in 3 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,270 items
Future Unicorns 2019
50 items
Sales & Customer Service Tech
739 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Front Patents
Front has filed 56 patents.
The 3 most popular patent topics include:
- angiology
- diagrams
- entheogens
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
11/6/2020 | 1/7/2025 | Queueing theory, Systems engineering, Diagrams, Reliability engineering, Models of computation | Grant |
Application Date | 11/6/2020 |
|---|---|
Grant Date | 1/7/2025 |
Title | |
Related Topics | Queueing theory, Systems engineering, Diagrams, Reliability engineering, Models of computation |
Status | Grant |
Latest Front News
Feb 26, 2025
FreightWaves Click to close the product launchpad Home / News / Business /3PL Summit: Managing your inbox with AI technology VP of global partnership and business development at Front discusses ways to gain market share FIRESIDE CHAT TOPIC: Powering up your inbox with AI to fuel 3PL growth DETAILS: In this fireside chat, Craig Klemp, VP of global partnership and business development at Front, talks about how AI-powered customer service platforms are helping 3PLs grow market share and optimize their workflows. KEY QUOTES FROM KLEMP: “I think team leads see the biggest advantage; they see the challenges at scale, and if they can make those more efficient and have that accountability, it makes it easier for them to manage the team. There are a few ways we see overall team improvement. The first is bringing all those communication channels into one place. You’re not wasting time switching between emails, Slack and texting. Then you’re able to categorize those messages and assign them to the right owner to take action. That gives confidence to the team leader.” “There are a couple areas to help people improve their workflow. Suggestions, responses and shared inbox drafts for the most common types of messages. Quote requests that auto-populate off our pricing tool. That response element is hugely appreciated by our agents. The second area is around the tagging and routing of messages. We’ve layered on AI tagging. Our AI engine will learn from your business, learn certain types of information queries that come in, and automatically tag and route to the correct team.” “A few things we’re seeing in the industry are a lot of change and skepticism around AI. A couple areas of practical applications we see coming in the next year. First is automatically suggesting replies to an inquiry based on your data. So it’s not a canned response with a chat bot, but actually making it specific to the dataset you have. Other emails, other quotes you’ve sent out as well as other knowledge sources within your organization. That will make it smarter and smarter and cut down on reply times.”
Front Frequently Asked Questions (FAQ)
When was Front founded?
Front was founded in 2014.
Where is Front's headquarters?
Front's headquarters is located at 300 Montgomery Street, San Francisco.
What is Front's latest funding round?
Front's latest funding round is Series D.
How much did Front raise?
Front raised a total of $203.62M.
Who are the investors of Front?
Investors of Front include Uncork Capital, BOLDstart Ventures, Sequoia Capital, Jennifer Tejada, Battery Ventures and 45 more.
Who are Front's competitors?
Competitors of Front include Trengo, Gorgias, Zing, Groove, Unifonic and 7 more.
What products does Front offer?
Front's products include Front customer communication hub .
Who are Front's customers?
Customers of Front include EverCheck.
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Compare Front to Competitors
Forethought focuses on customer support automation through generative AI technology in the customer service industry. The company provides solutions that aim to address issues, predict and prioritize support tickets, and support agents with knowledge to improve productivity. Forethought's platform is applicable in various sectors including e-commerce, SaaS, and FinTech, with the goal of addressing customer experience and support efficiency. It was founded in 2017 and is based in San Francisco, California.
Gladly serves as a customer service software provider that specializes in artificial intelligence (AI) platforms designed for customer support experiences. Its main offerings include a people-centric record system that consolidates all customer interactions across various channels into a single, continuous conversation. Gladly primarily serves the B2C sector, focusing on brands looking to improve customer loyalty and support team performance. It was founded in 2014 and is based in San Francisco, California.
Gorgias is a customer experience platform for the ecommerce sector. The company provides tools for customer support, omnichannel communication, automation, and integration with ecommerce platforms. Gorgias serves the ecommerce industry with solutions for customer service efficiency and satisfaction. It was founded in 2015 and is based in San Francisco, California.
Maven AGI specializes in artificial intelligence (AI) solutions for enterprise customer support within the technology sector. The company offers AI-driven platforms to automate support workflows, enhance customer experiences through personalized support, and empower support agents with AI co-pilot capabilities. Its services cater to the needs of enterprise-level organizations seeking to improve their customer support operations. It was founded in 2023 and is based in Boston, Massachusetts.
Sabio Group is a digital customer experience (CX) transformation company operating in the technology and customer service sectors. The company offers various services such as artificial intelligence (AI) and automation solutions, data insights, cloud transformation, networking services and infrastructure, and customer experience management. It primarily caters to industries such as banking, insurance, housing, retail, and telecommunications. The company was founded in 1998 and is based in London, United Kingdom.
tawk.to is a company that specializes in customer communication and management software in the tech industry. The company offers a range of services including live chat, ticketing, and a knowledge base for customer self-service, as well as virtual assistant services. Their primary market includes businesses across various sectors that require customer interaction and management tools. It is based in Las Vegas, Nevada.
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