Founded Year

2013

Stage

Series C | Alive

Total Raised

$219.64M

Valuation

$0000 

Last Raised

$100M | 4 yrs ago

Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

-35 points in the past 30 days

About Sendbird

Sendbird focuses on providing in-application communication solutions, operating within the technology and communications industry. The company offers a platform that enables businesses to integrate chat, voice, video, and live stream capabilities into their applications, enhancing customer engagement and retention. Sendbird primarily serves sectors such as financial services, digital health, marketplaces, on-demand services, retail and travel, and social communities. It was founded in 2013 and is based in San Mateo, California.

Headquarters Location

400 1st Avenue

San Mateo, California, 94401,

United States

844-242-8274

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ESPs containing Sendbird

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Enterprise Tech / Sales & Customer Service

The communications platform-as-a-service (CPaaS) market provides API-based solutions that enable businesses to integrate voice, messaging, video, and other communication capabilities into their applications and business processes. These platforms offer programmable communication interfaces, developer tools, and pre-built components that allow companies to customize communication flows without buil…

Sendbird named as Outperformer among 15 other companies, including Microsoft Azure, Amazon Web Services, and Twilio.

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Research containing Sendbird

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Sendbird in 6 CB Insights research briefs, most recently on May 17, 2023.

Expert Collections containing Sendbird

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Sendbird is included in 3 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,270 items

F

Future Unicorns 2019

50 items

S

Sales & Customer Service Tech

1,058 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Latest Sendbird News

ě„źë“œë˛„ë“œ, AI ě—ě´ě „íŠ¸ ę°„ í˜‘ě—… ę¸°ěˆ ëĄœ ęł ę°ě§€ě›Âˇě˜ě—… 완전 ěžë™í™” ě†”ëŁ¨ě…˜ ěśœě‹œ

Mar 14, 2025

센드버드, AI 에이전트 간 협업 기술로 고객지원·영업 완전 자동화 솔루션 출시 [사진 위] "Next Big Thing : 센드버드가 여는 A2A 이코노미" 주제로 열린 센드버드 기자 간담회에서 발표중인 김동신 대표 글로벌 AI 커뮤니케이션 플랫폼 기업 센드버드(sendbird, 대표 김동신)가 AI 에이전트 간 협업(A2A, Agent-to-agent)을 통한 고객 지원 및 영업 자동화 솔루션을 공개했다. 12일 서울 여의도에서 열린 기자 간담회에서 발표된 이 전략은 단순 응답에 그치던 기존 챗봇과 달리, AI가 능동적으로 업무 전반을 처리하는 방식으로 기업 운영 효율을 높이는 데 초점을 맞췄다. 센드버드가 선보인 AI 에이전트는 고객 지원과 영업 분야에서 자동화 기능을 제공한다. 고객 지원 영역에서는 주문 변경, 환불, 계정 설정 등의 요청을 AI가 자동으로 처리하며, 고객과의 대화 내용을 기억해 선제적으로 대응한다. 영업 부문에서는 고객 데이터 분석을 통한 맞춤형 제품 추천부터 가격 협상, 계약 체결 과정까지 세일즈 프로세스를 자동화한다. 센드버드는 기업들이 AI 에이전트를 쉽게 도입할 수 있도록 두 가지 솔루션을 공개했다. 'AI 에이전트 빌더'는 직관적인 대시보드를 통해 AI 에이전트를 쉽게 설계할 수 있게 해주며, 'AI 에이전트 플랫폼'은 대규모 기업을 위한 확장형 솔루션으로 복잡한 환경에서도 AI를 효과적으로 활용할 수 있도록 지원한다. 이들 솔루션은 카카오톡, WhatsApp, SMS 등 다양한 고객 커뮤니케이션 채널과 연동이 가능하며 기업별 고객 서비스 방식과 브랜드 아이덴티티를 반영한 AI 에이전트를 빠르게 구축할 수 있다. 김동신 센드버드 대표는 "A2A 이코노미는 단순한 개념이 아니라 이미 현실에서 빠르게 적용되고 있는 변화"라며 "센드버드는 AI 에이전트를 통해 기업들이 A2A 기반의 자동화된 비즈니스 환경을 구축할 수 있도록 지원할 것"이라고 밝혔다. 센드버드는 올해 고객 지원과 영업을 중심으로 AI 에이전트의 성능을 고도화하고, 향후에는 홍보·마케팅, 배송·주문, 재무·법무 등 비즈니스 전반을 아우르는 AI 에이전트로 확장할 계획이다.

Sendbird Frequently Asked Questions (FAQ)

  • When was Sendbird founded?

    Sendbird was founded in 2013.

  • Where is Sendbird's headquarters?

    Sendbird's headquarters is located at 400 1st Avenue, San Mateo.

  • What is Sendbird's latest funding round?

    Sendbird's latest funding round is Series C.

  • How much did Sendbird raise?

    Sendbird raised a total of $219.64M.

  • Who are the investors of Sendbird?

    Investors of Sendbird include Tiger Global Management, SoftBank, WiL, ICONIQ Growth, Steadfast Capital and 13 more.

  • Who are Sendbird's competitors?

    Competitors of Sendbird include BombBomb, Social Plus, FreeD Group, RingOver, CometChat and 7 more.

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